My Ogilvie

Customer Care Charter

The Ogilvie Homes Customer Charter sets out our commitments to provide you with a quality service when purchasing your new Ogilvie Home.

We will inform you of our procedures from reservation to purchase and our after care once you have moved in.

We will:

• Provide you with a copy of the Consumer Code and information on any further guidance available.
• Ensure all our sales and advertising material or activities are clear and truthful.
• Provide you with information about the property you are buying and any warranties or services.
• Be available to answer any questions or queries you may have.
• Provide you with information on our health & safety guidelines when visiting or living on a development still under construction.
• Provide you with a written Reservation Agreement clearly stating all the terms and conditions.
• Ensure that all legal documents are clear, fair and comply with the Unfair Terms in the Consumer Contracts Regulations 1999.
• Inform you of the completion and expected entry date of the property.
• Provide you with a demonstration of the functions and facilities of your property when you have moved in.
• Provide you with information of our after sales service, what it includes and who you need to contact.
• Provide you with details of our procedures for handling and resolving any complaints you may have with our service.
• Inform you of low cost, speedy dispute resolution arrangements and co-operate with your appointed professional advisors.

Further information on the Consumer Code for Home Builders is available at www.consumercodeforhomebuilders.com.