We’d love to hear your feedback on the service you have received from us and how our people have delivered over and above your expectations. Share these details with us and we will make sure your compliments reach the right person.

complimentSubmit a Compliment

If you would like to leave us some feedback on our service, our staff or any information you would like to pass to us please complete our comments section. We take all feedback seriously as it helps us to improve delivery of our services.

complimentSubmit a Comment

We are committed to providing our customers with the best possible service and welcome your feedback, whether it is a compliment, complaint or comment.

complaintsSubmit a Complaint

How to make a complaint

We accept complaints via the following:
1. telephone the onsite Sales Advisor
2. In person at our Site Sales Offices
3. using the complaint form on the website [recommended]
4. writing to our Head Office


Submit your complaint using the fill form, giving as much detail as possible. Once submitted, please take note of the reference code which we’ll use to track your complaint and ensure the necessary actions are followed through.

Please only select one from below


Await our reply
We will endeavour to contact you within 48 hours of your complaint being submitted, and during normal office hours of Monday to Friday between 9am and 5pm.

Development Details

Claver Mill, DD4 9RF

Main Tel: 07789 692638


Dovecote Steadings, EH41 4HU

Main Tel: 01786 811811


Eldon Street, Greenock PA16 7SE

Main Tel: 07919 384395


Helix Rise, Laurieston FK2 9JX

Main Tel: 01324 881777

Rivergate at Annick Road, KA11 4LD

Villas: 01294 313692 Apts: 07407 878300


Rosebank, FK6 6QN

Main Tel: 07554 716751


Strathearn Park, PH2 9BJ

Main Tel: 07771 906683


The King's Meadow, FK7 9DF

Main Tel: 07795 414720


The Mill, Crossgates, KY4 8AP

Main Tel: 07771 298749


Village Green 2, KY16 8TB

Main Tel: 01382 200099